Good questions, straight answers
No jargon, no fine print voice — just the way we'd answer at your door.
The five that come up every week
Wash & fold is priced by the kilo, dry cleaning and linens by the piece. Your bag is weighed at pickup and we text you the exact total before anything runs — the number you approve is the number you pay.
Leave the bag at your door and we'll collect it contactless — you'll get a photo confirmation. For delivery, we can leave your order with a neighbour, your condo concierge, or reschedule free of charge.
Standard turnaround is 48 hours from pickup to delivery. Need it sooner? Express next-day is available on wash & fold for a small per-kilo top-up.
Every item is counted and tagged at intake, and your order is insured while it's with us. If anything comes back wrong, tell us within 48 hours and we'll make it right — repair, replace, or refund.
Yes — silk, wool, linen, and anything with a care label get routed to our dry-cleaning specialists automatically.
Beading, leather trim, or unusual hardware? Snap a photo when you book and we'll confirm care and price before we touch it.
Ask us — a real human replies.